Pothole or curb impact
Wheel end, suspension, steering, alignment, tire or rim damage after the claim is opened and assessed.
MPI Mechanical Claim Work
Report the incident to MPI before arranging mechanical work.
Once MPI has assessed the file, Standard can complete the mechanical operations authorized for the claim. This is not Direct Repair.
Examples for each file
Mechanical claim work begins with evidence and MPI authorization.
These examples describe possible claim situations, not automatic coverage. MPI decides whether the condition belongs to the claim.
Water damage mechanical diagnosis
Authorized inspection or diagnostic time for a water damage file, with findings documented to the approved scope.
Engine or driveline work
Selected engine, transmission or driveline operations only when causation, MPI authorization and shop capacity are established.
Body shop mechanical sublet
A documented handoff for the requested mechanical operation while the primary collision facility remains the overall file owner.
Examples of mechanical claim work
The vehicle, damage and approved operation are different on every file.
These photographs show general claim related work at Standard. MPI still decides coverage and authorization for each individual claim.
Claim workflow
Match every operation to the MPI file.
- 01
Report it to MPI
Open the claim and follow the instructions for assessment or estimating.
- 02
Share the file details
Provide the claim number, vehicle status and primary shop contact when applicable.
- 03
Match the authorization
Standard accepts only the operation and payment responsibility documented for the file.
- 04
Perform and report
Work, changes, findings and invoices follow the applicable claim controls.
Claim answers
Move the file in the correct order.
For a body shop handoff, use the dedicated mechanical sublet page.
Body Shop Support01Should I bring the vehicle to Standard before contacting MPI?
For damage related to a claim, report the incident and open the claim with MPI first. Follow MPI’s assessment instructions, then contact Standard with the claim number and authorized mechanical scope.
02Can Standard promise that MPI will pay for diagnosis or repair?
No. Coverage, causation, labour, parts and authorization remain MPI decisions for each file. Standard states which mechanical operation it can accept and records the work MPI has authorized.
03Can Standard support a body shop’s MPI file?
Yes, when the primary repair facility requests a mechanical sublet and identifies the file owner, authorization contact and required return documents.